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Frequently Asked Questions
Online Shopping
How much does delivery cost?
Delivery costs are calculated at the time of checkout. They vary based on the type of service or size of the vehicle required to deliver the product.
My order hasn't arrived, what now?
If your order hasn't arrived, please contact Customer Support at customercare@blacksfasteners.co.nz or call 0800 652 463, and we'll look into it for you.
Who will deliver my order?
We use a range of different freight and transport providers depending on the type of product and where it's being delivered.
I'm missing a product from my order, what should I do?
If you're missing a product from your order, please contact Customer Support at customercare@blacksfasteners.co.nz or call 0800 652 463 for assistance.
I've received the wrong item, who do I contact?
If you've received the wrong item, please contact Customer Support at customercare@blacksfasteners.co.nz or call 0800 652 463 for assistance.
Do you deliver overseas?
We can only deliver to New Zealand addresses.
I'm having trouble ordering online, can you help me?
If you're having trouble buying products online, contact Customer Support at customercare@blacksfasteners.co.nz or call 0800 652 463 for assistance.
Do you offer Click & Collect?
Coming soon
Shipping & Delivery
How much does delivery cost?
Delivery costs are calculated at the time of checkout. They vary based on the type of service or size of the vehicle required to deliver the product.
My order hasn't arrived, what now?
If your order hasn't arrived, please contact Customer Support at customercare@blacksfasteners.co.nz or call 0800 652 463, and we'll look into it for you.
Who will deliver my order?
We use a range of different freight and transport providers depending on the type of product and where it's being delivered.
Do you deliver overseas?
We can only deliver to New Zealand addresses.
Returns Policy
Do you accept Returns?
We accept returns for up to 60 days on stocked items if they have been previously authorised. Goods returned for credit must be in original condition and packaging and used, superseded, or discounted goods will not be accepted for credit. A sale and invoice number must be forwarded with all returns. Blacks reserve the right to charge a handling fee for goods returned.
Your Account
I'd like to close my account
To close your account, please contact our Accounts Team at accounts@blacksfasteners.co.nz.
How can I contact you to ask a question or provide feedback?
You can contact our Customer Support team at customercare@blacksfasteners.co.nz or call 0800 652 463 or provide feedback online.
